Reference

Terms and Conditions That Govern Your Account

Before you open an account with dfbocai, these Terms and Conditions set out what you agree to, what we commit to, and how the relationship between you and…

Effective from account creationApplies to all India accountsGoverns UPI, Paytm, PhonePe transactionsSubject to local law eligibilityUpdated when policy changes

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

dfbocai Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions apply to every action you take on dfbocai — from creating your account and funding it via UPI, Paytm, or PhonePe, to exploring our lobby and requesting a withdrawal. By continuing to use our platform after any update to these terms, you

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confirm you have read and accepted the revised version. We reserve the right to amend these Terms and Conditions at any time; when we do, we will notify you through the email address linked to your account. If any section of these terms conflicts with local
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law in your jurisdiction, the locally applicable rule takes precedence. Access to specific features may be restricted depending on where local law permits such activity.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these Terms and Conditions is unclear, or if you believe a specific rule has been applied incorrectly to your account, our support team is here to walk through…

Live Chat Start a live chat session directly from your account dashboard. Our agents can explain any clause in these Terms and Conditions and log a formal query on your behalf within the same session.

Email Support Write to our support address for detailed, written responses to terms-related questions. We aim to reply within 24 hours and keep a record of the exchange attached to your account file.

Help Centre Our Help Centre hosts the current version of these Terms and Conditions alongside plain-language summaries of each section, so you can locate the relevant clause quickly before contacting us.

HOW WE HANDLE POLICY

Six Ways We Keep These Terms Transparent

We believe that Terms and Conditions should be readable, not buried in jargon. Every practice listed below reflects how dfbocai operates in relation to your account data, your payment records, and your…

Data Retention

Account records, transaction logs for UPI, Paytm, and PhonePe, and correspondence are retained for the period required under applicable local law, after which we delete or anonymise them in line with these Terms and Conditions.

Cookie Policy

We use session and analytics cookies to keep your account secure and to understand how you navigate the lobby. The cookie clause within these Terms and Conditions explains what data each cookie captures and how long it persists.

Account Security

Two-step verification is available on all accounts and strongly encouraged. These Terms and Conditions place responsibility on you to keep your login credentials private; we will never ask for your password through chat or email.

Policy Update Notices

Any change to these Terms and Conditions that affects your rights or payment rules triggers an email to your registered address at least seven days before the new version takes effect, giving you time to review or close your account.

Request a Change

If you believe personal data held under these Terms and Conditions is inaccurate, you may submit a correction request through live chat or email. We process verified correction requests within 14 business days.

Dispute Resolution

Disputes arising from these Terms and Conditions are first escalated to our internal review team. If unresolved within 30 days, the matter proceeds under the jurisdiction specified in the governing-law clause of this document.

Frequently Asked Questions on Our Terms

The questions below cover the clauses our account holders ask about most often. Each answer references the relevant part of these Terms and Conditions so you know exactly where to look for the full wording if you need it.

They become binding the moment you complete account creation and tick the acceptance checkbox. Continued use of the platform after any update also constitutes acceptance of the revised Terms and Conditions at that point in time.

No. Any material change triggers an email notification to your registered address at least seven days in advance. Minor corrections — such as fixing a typo — may be made without notice but will not alter your rights or payment rules.

We retain transaction records, including UPI, Paytm, and PhonePe payment logs, for the period required by local law. After that retention period expires, the data is deleted or anonymised as set out in the data clause of these Terms and Conditions.

These terms govern all platform activity where local law permits. However, eligibility for specific lobby features or payment methods depends on your jurisdiction. Where local law restricts access, those features are unavailable to your account regardless of these terms.

Raise a dispute through live chat or email. Our internal review team responds within 30 days. If the matter remains unresolved, it proceeds under the governing-law clause stated in these Terms and Conditions, which specifies the applicable jurisdiction.

Yes. Submit a data access request through live chat or our support email. We verify your identity, then provide a summary of the personal data held on your account within 14 business days, as required by the data clause in these Terms and Conditions.

The same core terms apply to all payment methods. Specific processing timelines and verification steps for UPI, Paytm, and PhonePe are detailed in the payment clause, which forms part of and must be read alongside the main Terms and Conditions.

Terms and Conditions That Govern Your Account

Reach Us About Any Terms Question

Six Ways We Keep These Terms Transparent

Data Retention

Cookie Policy

Account Security

Policy Update Notices

Request a Change

Dispute Resolution

Frequently Asked Questions on Our Terms

01 When do these Terms and Conditions become binding on my account?

02 Can dfbocai change these Terms and Conditions without telling me?

03 What happens to my account data if I close my account?

04 Are there activities on dfbocai that these Terms and Conditions do not cover?

05 How do I dispute a decision made under these Terms and Conditions?

06 Can I request a copy of my personal data held under these terms?

07 Do these Terms and Conditions apply differently for UPI, Paytm, and PhonePe transactions?

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